BOOKING CONDITIONS
These booking conditions are applicable to any De Vere Day Trip/Theatre Visit. They set out clearly and simply the responsibilities both parties have when a booking or ‘contract’ is made between us.
BOOKING AND PAYMENT TERMS
When a booking is made, the ‘Lead Name’ on the booking guarantees that he or she is aged eighteen or over and has the authority to and accepts the terms and conditions of the contract on behalf of all members of the party. The Lead Name accepts monetary responsibility for payment of the booking on behalf of all persons detailed on the booking form and accepts responsibility for acting as the point of contact for that booking. When making your booking you must pay the required deposit payment to confirm your seats. Your booking will be confirmed in writing and the date by which the full payment of the Trip will be detailed and must be paid as indicated.
ACCURACY
We endeavour to ensure that all information and prices on our website, flyers and in press advertisements are accurate, however occasionally changes and errors occur, and we reserve the right to correct prices and other details in such circumstances before your booking is confirmed.
CANCELLATION
If you or any member of your party cancel your Day Trip/Theatre Visit you must do so in writing to be deemed valid. This information will be effective from the date on which we receive it (or the next working day if outside of stated opening hours). Since we incur costs in cancelling your arrangements, no refund will be offered unless we are able to re-sell your tickets.
FORCE MAJEURE
Except where otherwise expressly stated in these Booking Conditions we regret we cannot accept liability, offer any refunds, or pay for any loss incurred or compensation where the performance of our contractual obligations to you are prevented or affected or you otherwise suffer any damage or loss because of ‘force majeure’. In these Booking Conditions ‘force majeure’ means any event or circumstances which we or the supplier(s) of the service(s) in question could not, even with all due care, foresee or avoid and is therefore an event beyond our or the supplier’s reasonable control. These events whether actual or threatened include but are not limited to strikes, riots, political/civil unrest, government acts, hostilities, war, terrorist activity, industrial dispute, natural or nuclear disaster, fire, viral outbreak, adverse and severe weather conditions.
CONDITIONS OF CARRIAGE
You are responsible for ensuring you are at the correct departure point at the correct time for the outward and return journey. This also applies to all comfort stops and excursions during the trip and we cannot be held responsible for any loss or expense suffered.
(a) We reserve the unconditional right to terminate a client’s day trip in the event of unreasonable conduct which causes, or is likely to cause damage, distress, danger, or annoyance to other clients. In the event our responsibility to you ceases and we will accept no responsibility for loss or additional expenses you may incur.
(b) We cannot accept liability for delays, disruption, or cancellations of day trips due to traffic or weather conditions, strikes or any other reasons outside our reasonable control.
(c) We do not accept responsibility for the loss or damage to client’s possessions, left unattended on the coach intentionally or otherwise.
(d) It is a condition of travel that you must inform us at the time of booking if you require additional items to be carried along whether additional luggage such as wheelchairs or walking frames. A space must be reserved for those items and will be confirmed on our correspondence to you. If you arrive at pickup with additional items that are not listed on our records, we cannot guarantee we will be able to carry them. Mobility Scooters are limited to one per vehicle on a first come first served basis due to the weight involved and space required in the luggage hold to carry them. The scooter must not weigh more than 25kgs if one complete unit – if it breaks down into individual parts, it is your responsibility to dismantle and reassemble the scooter and no one part can weight more than 25kgs.
(e) Your luggage is your responsibility – you must ensure you see your luggage being loaded onto the vehicle. We do not accept responsibility for any luggage left behind.
DISABILITY POLICY
We are not a specialist disabled trip operator, but we will do our utmost to cater for any specific requirements you may have. Please tell us before you book if you have limited mobility or any other medical problems which may affect your enjoyment of the trip. We will provide you with as much information as possible regarding the suitability of itinerary, so you can make a more informed judgement before you book.
SMOKING, FOOD AND ALCOHOL POLICY
Smoking including the use of e-cigarettes is prohibited on any vehicles operating trips. Alcohol is allowed to a sensible level on the outward journey only, unless we are travelling to a sporting event in which alcohol is prohibited. Food is permitted on board with the exception of hot food and with the proviso that you take any litter with you when you leave the vehicle. We also express that if any damage or inconvenience to other passengers is caused via intoxication or any other means of banned substances, the costs for any cleaning and/or damage repair will be reclaimed from the Lead Passenger.
ITINERARIES AND EXCUSIONS INCLUDED
We reserve the right to vary the advertised itinerary & excursions (including changing the running order of an itinerary) due to circumstances outside our control whilst endeavouring to provide suitable alternatives wherever possible. In the event of an itinerary change, we cannot accept any liability for anything you have organised directly, in addition to our advertised program.
ADVERSE WEATHER CONDITIONS
In the event of adverse weather conditions, whether relevant to the pickup area, destination or both, we will contact you to inform if any changes or cancellations, Unless you receive direct contact from us, specifically informing you of change or cancellation, your trip will be proceeding as planned and there is no requirement for you to contact us to check prior to departure.
BUS SEAT ALLOCATION
Every passenger is allocated a seat. Beyond that, we regret we cannot guarantee requests for seats and bookings cannot be conditional of such requests. Occasionally, we use the vehicle with a different seating plan and the seat position may alter. In the event of a vehicle change those effects seat numbers, we endeavour to notify passengers beforehand where possible.
COMPLAINTS PROCEDURE
Your driver should be able to help with any minor problems or queries during your trip. In the event of a more serious problem the matter MUST be reported To De Vere Transport Limited on your return, you must do so in writing or by email trips@deveretravel.com for the attention of the companies Director no later than 10 days after your return. You must include the name of the Trip you were on, your booking reference number, departure date and all other relevant information. This will assist us to quickly identify your concerns and speed up our response to you. We endeavour to deal with any complaints as quickly and as possible. We aim to ensure all complaints are acknowledged within 48 hours and a full response to your concerns within ten working days.
DATA PROTECTION
To process your booking and ensure that your travel arrangements can be properly performed, we need to collect certain personal details from you. These will include, where applicable, the names and addresses of party’s members, credit/debit card or other payment details and specific requirements such as those relating to any disability or medical condition which may affect the chosen trip arrangements. We must pass on your personal details to the companies and organisations who need to know them so that your trip can be provided (for example hotels, transport companies, credit/debit company or bank), or otherwise as required by law. Where you provide us with personal details such as those mentioned above, you consent to this information being used as described above. We are entitled to assume you do not object to our doing any of the things mentioned above unless you tell us otherwise in writing. We have appropriate security measures in place as per The Data Protection Act 1998 and GDPR 2018 to protect the personal details you give us. We are also registered with the Information Commissioners Office. Our full Privacy Policy can be viewed at www.deveretravel.com/….